Utility Policy


A security deposit is required before service can be connected. The amount of the deposit is based on your credit history and our current schedule of fees. Click here for the fee schedule. This deposit is refundable if you move out of the deposited address and all of your bills are paid.

Meter Reading

Meters are read on or about the 10th of each month. By Town Ordinance, it is illegal for you to tamper with a meter. Only employees of the Town of Burgaw may turn on or turn off water meters. The meter is property of the Town of Burgaw. Violators are subject to a $500 tamper fee and will be prosecuted!


Bills are then processed and mailed by the last day of the month. Bills are due by the 10th of each month with a 5 day grace period before late fees are applied. On the 15th day of the month, after 5:00pm, an administrative fee of $35 is imposed on all delinquent accounts. 

Administrative fees and past due balances must be paid in full before the 21st day of the month by 8 am, to avoid disconnection of service. Extended payment arrangements are only allowed under extenuating circumstances, and must be requested prior to the 15th.

Helpful Documents